In a new city Council report, dozens of disabled riders stated that customer service was poor, bordering on rude and occasionally even dangerous. An estimated 12,000 disabled New Yorkers use Access-a-Ride every weekday. MTA spokesman Jeremy Soffin said the MTA was committed to “fair and equitable transportation service” for all riders. Whether or not that leads to service improvements or reduces the service level to that which over one million MTA riders get remains to be seen.
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